Inspectors discover breaches in dispensary staffing

Pharmacies are breaching staffing regulations by not having enough people on dispensing duty.

One of the problems is that dispensing staff are being diverted to tasks such as MedsChecks and assembling dose administration aids, says the Victorian Pharmacy Authority (VPA).

Under current guidelines pharmacies are required to roster a second pharmacist for at least part of the day when script volumes exceed 220 per day.

However, VPA inspectors have found a number of breaches.

“Licensees are required to monitor workloads to ensure there is sufficient staff actually engaged in dispensing to satisfy the requirements of the workload guideline,” it says.

Pharmacy Guild Victoria president Anthony Tassone says the guidelines have been in place for some time and pharmacy proprietors are aware of them. 

“The Guild is committed to working with regulatory authorities to broadcast important messages concerning pharmacist practice, licensing requirements and other compliance matters.”

 “The Guild has received anecdotal feedback from some members, particularly in regional areas, of challenges finding pharmacist and dispensary assistant staff – but we have not been specifically made aware of difficulty having staffing levels to meet the dispensary workload guidelines,” he says.